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Grievance Procedure
Championed Minds is committed to ensuring that every client and family member feels safe, respected, and heard. If you have a concern about your services, you have the right to file a grievance at any time without fear of retaliation.
This procedure follows the requirements of Ohio Administrative Code 5122‑26‑18.
How to File a Grievance
You may submit a grievance verbally or in writing. Grievances may be filed by:
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Clients
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Parents or legal guardians
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Authorized representatives
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Staff members on behalf of a client
You may submit your grievance in any of the following ways:
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In person
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By phone
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By email
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By mail
Submit Your Grievance To:
Sarah Bryant
Email: sbryant@championedminds.com
Phone: 419-725-7416
Address: 2300 Navarre STE 200 Oregon, OH 43616
What Happens After You File
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Your grievance will be reviewed within 3 business days.
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You will receive a written response within 10 business days.
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If additional time is needed, you will be notified in writing.
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You will not face retaliation or discrimination for filing a grievance.
If You Are Not Satisfied With the Outcome
You may contact any of the following external oversight agencies:
Lucas County Mental Health & Recovery Services Board
Phone: (419) 213‑4600
Ohio Department of Mental Health & Addiction Services (OhioMHAS)
Phone: (614) 466‑2596
Disability Rights Ohio
Phone: (800) 282‑9181
https://www.disabilityrightsohio.org
Emergency & Crisis Support
If you are experiencing an emergency, call 911. For immediate mental health crisis support, call the 988 Suicide & Crisis Lifeline.